Trade Terms
Telephone your order to us between 9:30 a.m. and 5 p.m. Eastern Time, Monday through Friday at 800-235-8722 (from outside the United States or in the Washington, D.C., area dial 202-722-8716). For assistance in Spanish, at the prompt press "4". Fax your order to us 24 hours a day, seven days a week at 202-722-8709. Mail your order to us at USCCB Publishing, 3211 Fourth Street NE, Washington, D.C. 20017-1194.
To establish an account, submit an order on your business letterhead and include payment by check or credit card. Include the name, telephone number, and fax number of a contact person.
All qualifying Bookstore/Trade accounts receive the following discounts off their combined USCCB product purchases:
| Single item* orders: |
No discount |
| Orders of 2 to 4 items: |
20% discount off total order |
| Orders of 5 to 49 items: |
40% discount |
| Orders of 50 to 99 items: |
41% discount |
| Orders of 100 to 299 items: |
43% discount |
| Orders of more than 300 items: |
45% discount |
*"Item" indicates products that are sold as single copies (e.g., books, resource manuals, videos) or products that are sold in bulk packages (i.e., in quantities of 25 brochures or 100 cards.)
Returns are accepted up to one year of original purchase. All returns must be in salable condition and will be credited at the original invoice price—please supply USCCB Publishing invoice number with return. Returns without USCCB Publishing invoice number will be credited at 50% of current list prices.
Customers in Washington, D.C. (5.75%) and New York (check local rates) must add applicable sales taxes. Nontaxable entities must submit a copy of their tax-exempt certificates (containing their tax ID number) in order to have the tax waived.
Bookstores and trade accounts may choose to make payment with order or ask to be billed on purchases totaling any amount.
An invoice is included with fulfillment of orders. All billed orders must be paid within 30 days of the date of the invoice. A finance charge of 1.5% per month will be applied to all balances outstanding over 30 days. Payment must be made in U.S. dollars.
Shipping charges are calculated using actual freight charges, plus a handling fee.
Most orders are shipped via United Parcel Service (UPS) or United States Postal Service (USPS) and are delivered in 10 to 15 business days after our receipt of order. Orders addressed to post office boxes are sent via the United States Postal Service.
Rush delivery service may be arranged the time an order is placed for an additional charge.
Bookstore/trade customers must receive authorization in writing before returning titles. Returns are accepted if made within 9 months of the invoice date if the returned title is still in print and if the returned title is in saleable condition (no price marking or stickers, no damage to covers or text [torn, bent, marked, faded, dog-eared, and so forth]); videocassette titles must be in original shrink wrapping.
Returns are accepted up to one year of original purchase. All returns must be in salable condition and will be credited at the original invoice price—please supply USCCB Publishing invoice number with return. Returns without USCCB Publishing invoice number will be credited at 50% of current list prices.
Please note that annual publications such as Catechetical Sunday materials and CCHD Advent/Pentecost pamphlets kits are nonreturnable.
In order to ensure that credit is received for returned titles, the copy of the Returns Authorization Form must accompany the return. To receive authorization to return titles, fax your request to: Returns Supervisor, USCCB Publishing, at 202-722-8709. All returns must be made within 30 days of the date listed on the Returns Authorization Form.
Please visit the U.S. bishops' web site at www.usccb.org. See updated catalog listings from
USCCB Publishing located at http://www.usccb.org/publishing.
To purchase any of these catalog items, call 1-800-235-8722 or mail or fax
our Order Form.